Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.
• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the
LCD, make sure your product software was installed correctly. If necessary, reinstall your software.
Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi or Wired Networking
Cannot Scan Over a Network
If you cannot start Epson Scan for scanning over a network, try these solutions:
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few
seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan again.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the
Connection setting is set to Network, then click the Test button.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the
Test button.
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