Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust
the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the
cassette. Make sure to load only one sheet at a time in the rear feed slot.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Duplexer (Rear Cover)
Paper Loading Capacity
Paper Specifications
Related topics
Loading Paper
Paper Jam Problems Inside the Product
If paper has jammed inside the product, follow the steps here to clear the jam.
1. Cancel the print job, if necessary.
2. Remove any jammed paper from the rear paper feed slot.
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