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Table of Contents3
WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide15
Product Basics16
Product Parts Locations16
Product Parts - Front and Inside17
Product Parts - Back20
Optional Accessories and Replacement Parts22
Using the Control Panel23
Control Panel Buttons and Lights23
Status Icon Information24
Selecting the Date and Time25
Selecting Your Country or Region27
Setting a Password and Locking the Control Panel28
Entering Characters on the LCD Screen30
Using Presets31
Setting User Feature Restrictions (Access Control)34
Changing LCD Screen Language35
Adjusting Control Panel Sounds36
Adjusting the Screen Brightness37
Turning off the Operation Time out Setting38
Preventing PC Connection Via USB39
Checking the Print Counter40
Checking for Software Updates41
Using Power Saving Settings42
Changing the Sleep Timer Settings42
Changing the Power off Timer Settings44
Epson Connect Solutions for Smartphones, Tablets, and more44
Setting up Epson Connect Services45
Using Epson Email Print46
Using the Epson Iprint Mobile App47
Using Epson Remote Print47
Using Epson Scan to Cloud48
Android Printing Using the Epson Print Enabler49
Using Fire os Printing49
Using the Mopria Print Service50
Using Windows 10 Mobile Printing50
Using Epson Print and Scan App with Windows Tablets51
Wi-Fi or Wired Networking52
Network Security Recommendations52
Wi-Fi Infrastructure Mode Setup53
Selecting Wireless Network Settings from the Control Panel54
Wi-Fi Direct Mode Setup56
Enabling Wi-Fi Direct Mode57
Wi-Fi Protected Setup (WPS)59
Using WPS to Connect to a Network59
Printing a Network Status Sheet61
Printing a Network Connection Report61
Network Connection Report Codes and Messages63
Configuring Email Server Settings69
Changing or Updating Network Connections70
Accessing the Web Config Utility70
Changing a USB Connection to a Wi-Fi Connection71
Changing a Wi-Fi Connection to a Wired Network Connection71
Connecting to a New Wi-Fi Router71
Disabling Wi-Fi Features72
Enabling Epson Universal Print Driver (PCL) or Postscript Printing74
Installing the Epson Universal Print Driver - Windows74
Installing the Postscript (PS3) Printer Software - Windows78
Installing the Postscript (PS3) Printer Software - Mac78
Selecting PDL (Page Description Language) Settings79
PDL Print Configuration Options80
Selecting Printer Language and Interface Settings82
Printing Language and Interface Options83
Printing a PCL or PS3 (Postscript) Status Sheet84
Loading Paper86
Loading Paper in the Cassettes and Paper Tray86
Using the Optional Paper Cassette Lock91
Paper Loading Capacity92
Double-Sided Printing Capacity97
Compatible Epson Papers (U.S. and Canada)99
Compatible Epson Papers (Latin America)100
Paper or Media Type Settings - Printing Software100
Selecting the Paper Settings for each Source - Control Panel101
Paper Type Settings - Control Panel103
Selecting Default Paper Settings - Administrator104
Selecting the Default Printer Settings105
Paper Source Settings Options106
Selecting the Universal Print Settings106
Universal Print Settings Options107
Placing Originals on the Product109
Placing Originals on the Scanner Glass109
Placing Originals in the Automatic Document Feeder111
Copying115
Copying Documents or Photos115
Copying Options117
Saving Groups for Copying121
Editing or Deleting a Saved Group for Copying122
Omitting Red Characters in Originals When Copying (WF-C20600/WF-C20750/WF-C21000)123
Printing from a Computer125
Printing with the Standard Epson Printer Software - Windows125
Synchronizing Printer Settings for Optional Units - Windows126
Selecting Basic Print Settings - Windows127
Paper Source Options - Windows130
Print Quality Options - Windows130
Multi-Page Printing Options - Windows131
Selecting Double-Sided Printing Settings - Windows131
Double-Sided Printing Options - Windows133
Selecting Finishing Options - Windows134
Finishing Options - Windows136
Selecting Additional Print Options - Windows137
Custom Color Correction Options - Windows138
Image Options and Additional Settings - Windows139
Header/Footer Settings - Windows140
Selecting a Printing Preset - Windows142
Selecting Extended Settings - Windows142
Extended Settings - Windows144
Printing Your Document or Photo - Windows146
Locking Printer Settings - Windows147
Locked Setting Options148
Entering a User ID and Password for Printing150
Selecting Default Print Settings - Windows151
Changing the Language of the Printer Software Screens152
Changing Automatic Update Options153
Printing with the Epson Standard Printer Software - Mac154
Selecting Basic Print Settings - Mac154
Paper Source Options - Mac158
Print Quality Options - Mac158
Print Options - Mac159
Selecting Page Setup Settings - Mac159
Selecting Print Layout Options - Mac160
Selecting Double-Sided Printing Settings - Mac160
Double-Sided Printing Options and Adjustments - Mac161
Managing Color - Mac161
Color Matching and Color Options - Mac162
Selecting Finishing Options - Mac163
Finishing Options - Mac164
Selecting Printing Preferences - Mac164
Printing Preferences - Mac165
Printing Your Document or Photo - Mac166
Checking Print Status - Mac167
Printing with the Epson Universal Print Driver - Windows168
Synchronizing Printer Settings - Epson Universal Print Driver - Windows169
Selecting Print Settings - Epson Universal Print Driver - Windows170
Selecting Default Print Settings - Epson Universal Print Driver - Windows172
Locking Printer Settings - Epson Universal Print Driver - Windows174
Epson Universal Print Driver Locked Setting Options175
Adding Network Printers - Epson Universal Print Driver - Windows176
Printing with the Postscript (PS3) Printer Software - Windows179
Selecting Basic Print Settings - Postscript Printer Software - Windows179
Selecting Default Print Settings - Postscript Printer Software - Windows182
Printing with the Postscript (PS3) Printer Software - Mac183
Selecting Basic Print Settings - Postscript Printer Software - Mac184
Cancelling Printing Using the Product Control Panel188
Scanning189
Starting a Scan189
Starting a Scan Using the Product Control Panel189
Scanning to Email191
Scanning to a Connected Computer194
Scanning to a Memory Device198
Scanning to the Product's Hard Drive199
Scanning to the Cloud202
Setting up a WSD Port (Windows 7/Windows Vista)204
Control Panel Scanning Options204
Setting up and Scanning to a Network Folder or FTP Server207
Creating a Shared Network Folder207
Registering Contacts for Network Folder or FTP Scanning - Web Config209
Registering Contacts for Email, Network, or FTP Scanning - Control Panel210
Scanning to a Network Folder or FTP Server212
Starting a Scan Using the Epson Scan 2 Icon215
Starting a Scan from a Scanning Program217
Starting a Scan from a Smart Device219
Scanning in Epson Scan 2219
Additional Scanning Settings - Main Settings Tab223
Additional Scanning Settings - Advanced Settings Tab224
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2225
Image Format Options227
Scan Resolution Guidelines227
Scanning with Document Capture Pro or Document Capture228
Scanning with Simple Scan in Document Capture Pro - Windows228
Scanning with Job Scan in Document Capture Pro - Windows230
Adding and Assigning Scan Jobs with Document Capture Pro - Windows231
Scanning Two Originals Onto One Sheet (Stitching Images) - Windows234
Scanning Multi-Page Originals as Separate Files - Windows237
Scanning with Document Capture - Mac240
Adding and Assigning Scan Jobs with Document Capture - Mac243
Entering a User ID and Password for Scanning244
Faxing245
Connecting a Telephone or Answering Machine245
Setting up Fax Features251
Setting up Basic Fax Features251
Using the Fax Setup Wizard251
Selecting the Line Type253
Setting the Number of Rings to Answer254
Selecting Advanced Fax Settings255
Basic Settings - Fax256
Send Settings - Fax259
Receive Settings - Fax259
Report Settings - Fax262
Security Settings - Fax263
Setting up the Fax Utility - Windows264
Setting up Contacts and Contact Groups266
Creating a Contact266
Editing or Deleting a Contact270
Creating a Contact Group271
Editing or Deleting a Contact Group274
Sending Faxes275
Sending Faxes from the Product Control Panel276
Sending a Fax Using the Keypad, Contact List, or History276
Fax Sending Options279
Sending a Fax at a Specified Time280
Sending a Fax on Demand282
Sending a Stored Fax283
Dialing Fax Numbers from a Connected Telephone285
Sending Faxes Using the Fax Utility - Windows285
Sending Faxes Using the Fax Utility - Mac288
Receiving Faxes291
Fax Reception291
Receiving Faxes Automatically292
Receiving Faxes Manually292
Forwarding Received Faxes293
Receiving a Fax by Polling294
Viewing a Fax on the LCD Screen (Using the Fax Box)295
Checking Fax Status297
Printing Fax Reports298
Fax Report Options299
Using External USB Devices with Your Product300
Connecting a USB Device300
Disconnecting a USB Device300
Viewing and Printing from the LCD Screen301
Printing JPEG Photos301
Print Setting Options - JPEG Mode303
Printing TIFF and PDF Files305
Print Setting Options - TIFF Mode307
Print Setting Options - PDF Mode309
Transferring Files on a USB Device310
Setting up USB Device Access311
Using Your Product's Internal Storage312
Storage Folder Types312
Printing a Stored File314
Saving Groups for Printing from Storage316
Editing or Deleting a Saved Group319
Saving Stored Files to an External USB Device322
Emailing Stored Files327
Saving Stored Files to a Network Folder331
Saving Stored Files to Cloud Services336
Storage Menu Options338
Searching for Folders and Files341
Deleting Folders and Files from Storage342
Changing the Storage Period of Files344
Restricting Shared Folder Access345
Replacing Ink Cartridges and Maintenance Boxes346
Check Cartridge and Maintenance Box Status346
Checking Ink Status on the LCD Screen347
Checking Ink and Maintenance Box Status with Windows348
Checking Cartridge and Maintenance Box Status - Mac351
Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)353
Purchase Epson Ink Cartridges and Maintenance Box (Latin America)353
Ink Cartridge and Maintenance Box Part Numbers353
Removing and Installing Ink Cartridges354
Replacing the Maintenance Box356
Adjusting Print Quality358
Print Head Maintenance358
Checking the Nozzles Using the Product Control Panel358
Cleaning the Print Head Using the Product Control Panel361
Cleaning and Transporting Your Product363
Cleaning Your Product363
Cleaning the Scanner Glass363
Cleaning the Automatic Document Feeder365
Moving or Transporting Your Product369
Solving Problems370
Viewing the Help Screen370
Product Status Messages371
Job Status Error Codes374
Running a Product Check379
Resetting Control Panel Defaults381
Solving Setup Problems383
Product Does Not Turn on or off383
Noise after Ink Installation383
Software Installation Problems383
Solving Network Problems384
Product Cannot Connect to a Wireless Router or Access Point385
Network Software Cannot Find Product on a Network386
Wireless Network Connection Is Unstable on a Mac387
USB 3.0 Connection Is Unstable When Using a USB 2.0 Cable388
Wired Network Connection Becomes Unstable388
Product Does Not Appear in Mac Printer Window389
Cannot Print over a Network389
Cannot Scan over a Network391
Solving Copying Problems392
Product Cannot Copy392
Product Makes Noise, but Nothing Copies392
Product Makes Noise When It Sits for a While393
Solving Copy Quality Problems393
Copies Have Incorrect or Faint Colors393
Position, Size, or Margins of Copies Are Incorrect394
Solving Paper Problems394
Paper Feeding Problems395
Originals Do Not Feed from the Automatic Document Feeder396
Paper Jam Problems397
Paper Ejection Problems397
Solving Problems Printing from a Computer397
Nothing Prints398
Product Icon Does Not Appear in Windows Taskbar399
Printing Is Slow400
Solving Page Layout and Content Problems401
Inverted Image402
Too Many Copies Print402
Blank Pages Print402
Incorrect Margins on Printout403
Incorrect Characters Print403
Incorrect Image Size or Position404
Slanted Printout405
Solving Print Quality Problems405
White or Dark Lines in Printout405
Blurry or Smeared Printout406
Faint Printout or Printout Has Gaps408
Grainy Printout408
Incorrect Colors409
Solving Scanning Problems411
Scanning Software Does Not Operate Correctly411
Cannot Start Epson Scan 2411
Solving Scanned Image Quality Problems412
Image Consists of a few Dots Only413
Line of Dots Appears in All Scanned Images413
Straight Lines in an Image Appear Crooked413
Scanned Image Quality Problems414
Image Colors Are Patchy at the Edges415
Ripple Patterns Appear in an Image416
Scanned Image Edges Are Cropped416
Solving Faxing Problems416
Cannot Send or Receive Faxes417
Cannot Receive Faxes with a Telephone Connected to Your Product419
Fax Memory Full Error Appears419
Fax Quality Is Poor420
Sent Fax Is Received in an Incorrect Size421
Received Fax Is Not Printed422
Solving USB Device Problems422
Cannot View or Print from a USB Device422
Cannot Save Files on a USB Device423
Cannot Transfer Files to or from a USB Device423
Uninstall Your Product Software424
Uninstalling Product Software - Windows424
Uninstalling Product Software - Mac425
Where to Get Help (U.S. and Canada)425
Where to Get Help (Latin America)426
Technical Specifications429
Windows System Requirements429
Mac System Requirements430
Paper Specifications431
Printable Area Specifications433
Scanning Specifications434
Automatic Document Feeder (ADF) Specifications435
Fax Specifications435
Ink Cartridge Specifications436
Dimension Specifications437
Electrical Specifications439
Environmental Specifications440
Interface Specifications440
External USB Device Specifications441
Network Interface Specifications (U.S. and Canada)442
Network Interface Specifications (Latin America)444
Safety and Approvals Specifications (U.S. and Canada)445
Safety and Approvals Specifications (Latin America)446
Notices448
Important Safety Instructions448
General Product Safety Instructions448
Ink Cartridge Safety Instructions451
Wireless Connection Safety Instructions452
LCD Screen Safety Instructions452
Telephone Equipment Safety Instructions453
FCC Compliance Statement453
Binding Arbitration and Class Waiver456
Trademarks459
Copyright Notice460
Libtiff Software Acknowledgment460
A Note Concerning Responsible Use of Copyrighted Materials461
Default Delay Times for Power Management for Epson Products461
Copyright Attribution461

Epson WF-M21000 - Page 213

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