Solving Problems.................................................................................................................................... 279
Checking for Software Updates........................................................................................................ 279
Product Status Messages ................................................................................................................ 280
Status Menu Error Codes................................................................................................................. 281
Running a Product Check ................................................................................................................ 284
Resetting Control Panel Defaults ..................................................................................................... 286
Solving Setup Problems................................................................................................................... 287
Product Does Not Turn On or Off................................................................................................. 288
Noise After Ink Installation........................................................................................................... 288
Software Installation Problems.................................................................................................... 288
Solving Network Problems ............................................................................................................... 289
Product Cannot Connect to a Wireless Router or Access Point .................................................. 289
Network Software Cannot Find Product on a Network................................................................. 290
Product Does Not Appear in OS X Printer Window...................................................................... 291
Cannot Print Over a Network....................................................................................................... 292
Cannot Scan Over a Network...................................................................................................... 293
Solving Copying Problems ............................................................................................................... 294
Product Makes Noise, But Nothing Copies.................................................................................. 294
Product Makes Noise When It Sits for a While............................................................................. 295
Originals Do Not Feed From the Automatic Document Feeder .................................................... 295
Solving Paper Problems................................................................................................................... 295
Paper Feeding Problems............................................................................................................. 296
Paper Jam Problems Inside the Product ..................................................................................... 297
Paper Jam Problems in the Rear Paper Feed Slot ...................................................................... 298
Paper Jam Problems in the Cassette .......................................................................................... 298
Paper Jam Problems in the Duplexer (Rear Cover)..................................................................... 300
Document Jams in the Automatic Document Feeder................................................................... 302
Paper Ejection Problems............................................................................................................. 305
Solving Problems Printing from a Computer..................................................................................... 305
Nothing Prints.............................................................................................................................. 305
Product Icon Does Not Appear in Windows Taskbar................................................................... 306
Printing is Slow............................................................................................................................ 307
Solving Page Layout and Content Problems.................................................................................... 308
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