Problems and Solutions
49
■
If fax calls are disconnected when you hang up, make sure a phone or
answering machine is connected to the
EXT.
port.
■
If an answering machine is connected, be sure to set the number of rings to
answer for receiving faxes to be greater than the number of rings for the
answering machine (see page 17).
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■
For the best print quality, use Epson special papers (see page 7) and genuine
Epson ink cartridges (see page 42).
■
If you notice light or dark bands across your printouts or they are too faint,
run a nozzle check (see page 38) to see if the print head needs cleaning.
■
If you notice jagged vertical lines, you may need to align the print head. See
the online Epson Information Center for instructions.
■
The ink cartridges may be low on ink. Check your cartridge status (see
page 40) and replace cartridges, if necessary (see page 42).
■
Make sure the document is placed flat against the scanner glass and your
product is not tilted or placed on an uneven surface.
■
Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended and may permanently scratch the surface), or use a small
amount of glass cleaner on a soft cloth, if necessary. Do not spray glass cleaner
directly on the glass.
■
Make sure your paper isn’t damp or curled.
■
Use a support sheet with special paper (such as a sheet of plain paper beneath
the special paper sheet) or load your paper one sheet at a time. Remove sheets
from the output tray so not too many collect at a time.
■
Make sure that the paper support extensions are fully extended (see page 6).
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