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• Make sure the document is not curled or creased.
• Try cleaning the inside of the ADF.
• Do not load originals above the arrow mark on the ADF edge guide.
Parent topic: Solving Paper Problems
Related references
Document Jams in the Automatic Document Feeder
Automatic Document Feeder (ADF) Specifications
Related tasks
Cleaning Your Product
Paper Jam Problems Inside the Product
If paper has jammed inside the product, follow the steps here to clear the jam.
1. Cancel the print job, if necessary.
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