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Escea ST900 - Warranty Claim Processing; Claim Resolution Methods

Escea ST900
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Warranty
14
5.2.3 Provide us with reasonable proof of purchase for the Escea product; and
5.2.4 If required by us, provide us (or any person nominated by us) with access to the premises at which the
Escea product is located at times nominated by us (so that we can inspect the Escea product).
6. Warrantee claims
6.1 If you make a valid claim under a parts and labor warrantee and none of the exclusions set out in
section 3 and clauses 2.2-2.5 apply, Escea will, at Escea's election, either:
6.1.1 Repair the relevant part of the Escea product; or
6.1.2 Replace the relevant part of the Escea product with a product of identical specification (or where the
product is superseded or no longer in stock, with a product of as close a specification as possible).
6.2 If you make a valid claim under a parts only warrantee and none of the exclusions set out in section 3
and clauses 2.2-2.5 apply, we will, at our election, repair or provide a replacement part at no cost.
Installation of that part is not covered under a parts only warrantee.
Escea Warrantee Conditions Appendix
In this warrantee, the words “we”, “our”, and “us” refer to the Distributor listed below.
Where you make a claim under this warrantee, an authorized repairer may need to attend your premises to
inspect the Escea product. We may charge you a service call fee if a repairer will be required to travel more than
30 miles from the nearest service centre to your location. You may obtain details on the location of service
centres and service call fees by visiting the distributor website or calling distributor customer care line.
Regions
Escea distributor
Filing a claim
USA / Canada
Fireplace Source North America
2426 1/2 Lincoln Blvd
Venice
CA 90291
info@esceasales.com
www.esceasales.com
Phone: 424.228.4398
Fax: 424.228.4451
Visit the distributor
website or call
distributor directly

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