31
MONROC
TROUBLESHOOTING
Coffee-grinding problems
Coffee dispensing is very fast:
The coffee grinding is to coarse. Adjust the
coffee-grinding setting.
Coffee dispensing is very slow:
The coffee grinding is to fine. Adjust the
coffee-grinding setting.
Problem Possible cause Solution
The machine does not
start up
The plug is not correctly
inserted into the power socket
Check that the plug is correctly
inserted and that the power
socket is operational.
The circuit breaker and/or
differential are disconnected.
Check that they are connected.
The cable and/or plug are
damaged.
Call service personnel to
replace them.
The steam wand does not
dispense steam
The steam wand is clogged by
milk
Clean the wand and, if
necessary, remove the nozzle
and unclog it using a pin or
needle.
Water is found
underneath the machine
The drainage tube is blocked. Clean the drainage tube.
The following checks can be carried out by users once the machine has been turned off and disconnected
from the power supply. For all other non-specified machine faults, disconnect the machine from the power
supply and immediately contact authorised and qualified service personnel.
Faults produced by limescale
Coffee not dispensed at right temperature:
Heat-exchanger outlet pipes clogged by
limescale.
Brewing groups do not dispense water: Water system is clogged by limescale.
90% of faults are due to limescaling inside the coffee machine (due to not softening the
water). To avoid these faults, maintain the water softener regularly.
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