PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS
©2011-2023 Eyedro Green Solutions Inc. Page | 22
INTERNET CONNECTION
All Eyedro products are designed to take advantage of the MyEyedro cloud services – thus requiring the
product(s) to be always connected to the internet. There is a small amount of internal memory to store
data in the event of a temporary disruption to your internet service.
For most networks, it only requires that you connect the device to the network with a DHCP server
somewhere on the network. A DHCP server is enabled on most routers by default and will provide
connected hardware with an IP address so they can communicate via the internet.
In some cases, additional security has been added to the local network (firewall, port filtering, etc.)
making some additional configuration necessary. A good test would be to plug a laptop or computer into
the same Ethernet port that you intend to use for your (wired) Eyedro product, or, if installing a Eyedro
Wi-Fi product, provision it to connect to the same Wi-Fi network – if you can open a browser and navigate
the web no additional configuration is likely needed.
A couple of important notes:
• Wi-Fi devices utilize the 2.4GHz frequency band. Ensure your Wi-Fi router supports 2.4GHz
devices.
• For devices with both Ethernet and Wi-Fi (ExB.ENWI.*E), the Ethernet cable must be plugged
in before power is applied to the device for Ethernet communication to be used.
• Ethernet devices require connection to an active Ethernet port on your router, switch, or hub.
• Ethernet devices ship with Ethernet patch cords (straight-through). Most routers, switches and
hubs provide crossover functionality, but some old hardware may not. In those cases, it may be
necessary to connect to a specific port or use a crossover cable.
• Ethernet devices communicate via Half-Duplex 10Base-T. Most routers, switches and hubs
provide coexistence, but some may not. In those cases, it may be necessary to configure the
connected port appropriately.
• All devices require a DHCP server somewhere on the network.
• If your network does not have a DHCP server, or it is restricted, you may need to reserve an IP
address for the device based on the MAC address of the device.
• The MAC address of your device will be 60:54:64:XX:YY:ZZ – where XX:YY:ZZ are based on
digits of your module serial number. For example, a module with the serial number 123-45678 will
have the MAC address 60:54:64:12:36:78. Devices with both Ethernet and Wi-Fi will substitute
the first device specific digit with ‘E’ for the Ethernet MAC (the Wi-Fi MAC will remain the same) –
the above example will become 60:54:64:E2:36:78.
• All devices communicate using port 80 (HTTP) – all communication to/from the device looks like
standard web traffic.
• If you have changed the DNS settings in your router (i.e., to use an ad blocker), try switching
back to use the default settings. Alternately use Google’s DNS servers 8.8.8.8 (primary) and
8.8.4.4 (secondary)
• Eyedro Mesh products (ExB-M*) do not communicate using the Wi-Fi protocol. They use a
custom wireless protocol between modules and the gateway unit plugs into a physical Ethernet
port, on your router or switch, to access the internet.
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