APPENDIX E - CUSTOMER SERVICE FLT
®
Series FlexSwitch
TM
96 Fluid Components International LLC
Non-Warranty Repairs or Returns
FCI returns repaired equipment to the customer either collect or prepaid and adds freight charges to the customer invoice.
Extended Warranty
An extended warranty is available. Contact the factory for information.
Return to Stock Equipment
The customer is responsible for all shipping and freight charges for equipment that is returned to FCI stock from the customer site. These
items will not be credited to the customer’s account until all freight charges are cleared, along with applicable return to stock charges, from
the credit invoice. (Exceptions are made for duplicate shipments made by FCI.)
If any repair or return equipment is received at FCI, freight collect, without prior factory consent, FCI bills the sender for these charges.
Field Service Procedures
Contact an FCI field representative to request field service.
A field service technician is dispatched to the site from either the FCI factory or one of the FCI representative offices. After the work is com-
plete, the technician completes a preliminary field service report at the customer site and leaves a copy with the customer.
Following the service call, the technician completes a formal, detailed service report. The formal report is mailed to the customer after the
technician’s return to the factory or office.
Field Service Rates
All field service calls are billed at the prevailing rates as listed in the FCI Price Book unless previous arrangements have been made with the
FCI Customer Service Manager.
Customers are charged for all travel expenses including airfare, auto rental, meals and lodging. In addition, the customer shall pay all costs
of transporting parts, tools or goods to and from the job site. Invoicing travel time, field service work and other expenses will be performed by
FCI’s Accounting Department.
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