FieldServer ProtoNode RER - Capture Download Button; Taking a Capture with Older Firmware

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o When the capture period is nished, a Download
button will appear next to the Start button.
Figure 23. Capture Download Button
• Click Download for the capture to be downloaded to
the local PC.
• Email the diagnostic zip file to technical support.
NOTE: Diagnostic captures of BACnet MS/TP
communication are output in a “.PCAP” le extension
which is compatible with Wireshark.
Taking a Capture with
Older Firmware
If the FieldServer rmware is from before November 2017,
the Diagnostic Capture can be done by downloading the
FieldServer Toolbox software but network connections
(such as Ethernet and Wi-Fi) cannot be captured (if a
network diagnostic is needed take a Wire Shark capture).
NOTE: Once the Diagnostic Capture is complete,
email it to technical support. The Diagnostic Capture
will accelerate diagnosis of the problem.
• Ensure that FieldServer Toolbox is loaded onto
the local PC. Otherwise, download the FieldServer
Toolbox.zip via the MSA Safety website.
• Extract the executable file and complete the
installation.
Figure 24. Ethernet Port Location
• Connect a standard Cat-5 Ethernet cable between
the PC and ProtoNode.
• Double click on the FS Toolbox Utility.
• Step 1: Take a Log.
• Click on the diagnose icon for the desired
device.
Figure 25. Device Options Screen
o Select “Full Diagnostic" from the drop down menu.
NOTE: If desired, the default capture period can be
changed.
o Click on the Start Diagnostic button.
o Wait for the capture period to nish and the
Diagnostic Test Complete window will appear.
• Step 2: Send Log.
o Once the diagnostic test is complete, a .zip le
is saved on the PC.
o Choose “Open” to launch explorer and have it
point directly at the correct folder.
o Send the Diagnostic zip le to technical support.
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