Firman WH03342 - WH03342_Manual_English _Page_45

Service - Warranty
For service information contact FRI MAN customer service at l-844-347-6261
or at www.firmanpowerequipment.com to obtain warranty service information or to order
re placement parts or accessories.
HOW TO ORDER REPLACEMENT PARTS
Even quality-bui It equipment such as this electric genera tor may need occa siona I
replacement parts to maintain it in good condition overt he years. To order replacement parts,
please give the following information,
e Model No. Rev. Level and Serial No. found on the Data Decal.
e Parts num beror numbers as shown in the Parts List section.
• A brief description of the trouble with the generator.
FIRMAN 4 Years Limited Warranty
Warranty Qualifications
Register your product using the QR code provided or at www.firmanpowerequipment.com.
Fl RMAN wi II also register the warranty upon receipt of your Warranty Registration Card and a
copy of your sales receipt from one of FIRMAN's retail locations as proof of purchase. Please
submit your warranty registration and your proof of purchase with in ten(l0) days of the date of
purchase.
Repair/Replacement Warranty
FIRMAN warrants to the original purchaser that the mechanical and electrical components will be free of
defects in material and workmanship for a period of one (1) year(parts and labor) and 4 years (parts
and technical support) from the original date of purchase 90 days [parts and labor] and 180 days [parts]
for commercial & industrial use. Transportation charges on product submitted for repair or replacement
under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original
purchaser and is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact the FIRMAN customer service and FIRMAN will troubleshoot any issue via phone or e-mail.
If the problem is not corrected by this method, FIRMAN will, at its option, authorize evaluation,
repair or replacement of the defective part or component at a FIRMAN Service Center. Fl RMAN
wi II provide you with a case number forwa rranty service. Please keep it for future reference.
Repairs or replacements without prior authorization, or at an unauthorized repair facility, wi II
not be covered by this warranty.
Warranty Exclusions
This warranty does not cover the following repairs and equipment.
Normal Wear
Your product needs periodic parts and service to perform well. Th is warranty does not cover
repair when normal use has exhausted the life ofa part or the equipment as a whole.
English 43 Customer Service: 1-844-FIRMAN1