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Troubleshooting
10. TROUBLESHOOTING
Can’t find the camera IP address using Syncro-V or other software:
• Make sure Ethernet and/
or DC power cables are correctly connected to
the camera.
• Make sure the PoE switch or DC power source meets the camera’s power
requirements (class 3 PoE /740mA / 9W / 12V). If using PoE, make sure
the PoE switch is powered on.
• Make sure the PC is on the same network as the camera. Ping the
camera’s IP address. On your PC, go to Start > Programs > Accessories
> Command Prompt. Type ping then the camera’s local IP address and
press Enter. If you get the message “Request timed out,” PC and camera
are not on the same network or camera is not connected. Camera is
connected if you receive replies.
• Connect the BNC test cable to the camera and the other end to a test
monitor. The monitor display shows the camera’s IP address. A default
IP address of 192.168.0.120 may mean that the camera cannot obtain an
IP address from the router. Check the Ethernet/power connections and
router configuration.
• Camera set for static IP mode using an incorrect IP address. By default,
the camera is set for DHCP mode, which means it will automatically obtain
an IP address from your router. Reset the camera to factory default
settings by opening the service compartment near the camera stand and
pressing the reset button for 5 seconds or more.
Can’t connect to the camera on a web browser using local IP address:
• See steps above.
• Verify the camera’s local IP address using one of the methods listed in
“4. Finding the Camera’s IP Address” on page 8.
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