Cloud Mode LED is flashing:
This indicates the camera is attempting to connect to the FLIR Cloud servers. Once the
connection is successful, it will stop flashing and glow solidly. If the Cloud Mode LED is
still flashing after 20 seconds, check the following:
• Camera may not be in range of your Wi-Fi router. Move the camera closer to your Wi-
Fi router.
• Camera may be connected to the wrong Wi-Fi network, it may have the wrong Wi-Fi
password saved, or the Wi-Fi password may have changed.
• Wi-Fi network may have MAC address filtering enabled. If so, you will need to add the
camera's MAC address to your Wi-Fi router's list of accepted devices. Check your
router's user guide for details.
• The Wi-Fi network the camera is connected to may not have access to the Internet.
Contact your Internet service provider if you think the issue is related to your Internet
service.
Cloud Mode LED
is on:
This indicates the camera is successfully connected to the FLIR Cloud servers. Check
the following on your smartphone or tablet:
• Make sure you are not connected to a Wi-Fi network created by another camera that
is in Direct Mode.
• Check the upload speed on your home Internet connection. It is recommended to
have a high-speed Internet service with an upload speed of 1Mpbs or higher. A slow
Internet connection may prevent the camera from getting connected.
• Close the FLIR FX app and then re-open it.
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