MPS450 SERVICE MANUAL NOTICES
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Notices
Fluke Biomedical
A Division of Fluke
6920 Seaway Blvd.
Everett, WA 98203
USA
Customer Service and Sales
USA and Canada: 800.648.7952
Outside the USA: 775.883.3400
Sales Fax: 775.883.9541
Sales E-Mail: sales@flukebiomedical.com
Service: 888.993.5853
Service Fax: 425.446.5560
Internet: http://www.flukebiomedical.com
For additional sales or service information, contact your local Fluke Biomedical Distributor or Fluke Electronics office.
References in this manual to Bio-Tek International, Inc. and DNI Nevada, refer to companies that are now owned by Fluke
Biomedical.
All Rights Reserved
Copyright 2005, Fluke Biomedical, a division of Fluke. No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language without the written permission of Fluke Biomedical.
Copyright Release
Fluke Biomedical agrees to a limited copyright release that allows you to reproduce manuals and other printed materials for use in service
training programs and other technical publications. If you would like other reproductions or distributions, submit a written request to Fluke
Biomedical.
Unpacking and Inspection
Follow standard receiving practices upon receipt of the instrument. Check the shipping carton for damage. If damage is found, stop
unpacking the instrument. Notify the carrier and ask for an agent to be present while the instrument is unpacked. There are no special
unpacking instructions, but be careful not to damage the instrument when unpacking it. Inspect the instrument for physical damage such as
bent or broken parts, dents, or scratches.
Claims
Our routine method of shipment is via common carrier, FOB origin. Upon delivery, if physical damage is found, retain all packing materials
in their original condition and contact the carrier immediately to file a claim. If the instrument is delivered in good physical condition but does
not operate within specifications, or if there are any other problems not caused by shipping damage, please contact Fluke Biomedical or your
local sales representative.
Standard Terms and Conditions
Refunds & Credits
Please note that only serialized products and their accessory items (i.e., products and items bearing a distinct serial number tag) are
eligible for partial refund and/or credit. Nonserialized parts and accessory items (e.g., cables, carrying cases, auxiliary modules,
etc.) are not eligible for return or refund. Only products returned within 90 days from the date of original purchase are eligible for
refund/credit. In order to receive a partial refund/credit of a product purchase price on a serialized product, the product must not have been
damaged by the customer or by the carrier chosen by the customer to return the goods, and the product must be returned complete
(meaning with all manuals, cables, accessories, etc.) and in “as new” and resalable condition. Products not returned within 90 days of
purchase, or products which are not in “as new” and resalable condition, are not eligible for credit return and will be returned to the
customer. The Return Procedure (see below) must be followed to assure prompt refund/credit.
Restocking Charges
Products returned within 30 days of original purchase are subject to a minimum restocking fee of 15 %. Products returned in
excess of 30 days after purchase, but prior to 90 days, are subject to a minimum restocking fee of 20 %. Additional charges for
damage and/or missing parts and accessories will be applied to all returns.
Return Procedure
All items being returned (including all warranty-claim shipments) must be sent freight-prepaid to our factory location. When you return an
instrument to Fluke Biomedical, we recommend using United Parcel Service, Federal Express, or Air Parcel Post. We also recommend that
you insure your shipment for its actual replacement cost. Fluke Biomedical will not be responsible for lost shipments or instruments that are
received in damaged condition due to improper packaging or handling.
Use the original carton and packaging material for shipment. If they are not available, we recommend the following guide for repackaging:
Use a double–walled carton of sufficient strength for the weight being shipped.
Use heavy paper or cardboard to protect all instrument surfaces. Use nonabrasive material around all projecting parts.
Use at least four inches of tightly packed, industry-approved, shock-absorbent material around the instrument.
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