Fora 6 Connect - Troubleshooting; Common Error Messages and Causes

EN-20
Uric Acid Test:
Message What it Means
< 3 mg/dL (0.179 mmol/L)
> 20 mg/dL (1.190 mmol/L)
Error Message
Error Message
Cause What To Do
There is
insucient power
in the batteries to
perform the test.
Replace the batteries
immediately and reset the
date and time on the meter
setting.
The strip has been
used.
Repeat the test with a
new strip.
The blood sample
has been applied
to the strip before
the meter was
ready for the
measurement.
Repeat the test with a
new strip. Apply the blood
sample when the meter
indicates that it is ready
for the measurement by
displaying “ ” and a
“ ” which starts blinking.
Meter calibration
data error.
Review the instructions
and repeat the test with
a new strip and using the
correct technique. If the
problem persists, contact
your local customer
service for assistance.
The component
of the device
might be broken.
Meter
malfunction
due to damaged
components.
Incorrect data on
the meter or the
code strip.
You may have
removed the strip
after applying
blood, or there is
insucient blood
volume.
Review the instructions
and repeat the test with a
new test strip. Please make
sure you use the correct
technique and dose with
enough blood.