If products are defective or damaged under normal use or operation in the replacement limit,
distributors or resellers are responsible for the shipping cost the product back to customers,
customers should assume the shipping cost send the product to the point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit for
customer’s personal expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the replacement limit
but still in warranty limit.
Repair Service Out Of Warranty
FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee
contains device cost and service fee. Device cost (including accessories) is the standard uniform
price provide by FOSCAM.
Different region may have different service fee, please contact the point-of-purchase to confirm that
before you ask for this service.
Our technicians will quote the total price after detect the product, If customers refused to repair after
the quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be
free.
Repaired product out of warranty will obtains 3-month warranty from the date of the product back to
customers.
Limitation of Liability
FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your
reseller promised some extra commitment or warranty; please ask for written documents to protect
your rights and interests.
FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase
and follow their refund/return policy.
FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or
exemplary damages arising out of or in any connection with this agreement or the products,
including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure
of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's
exclusive remedy, as against FOSCAM, shall be the repair or replacement of defective parts. If
FOSCAM lists a product on its website specification in error or that is no longer available for any
reason, FOSCAM reserves the right to explain it without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM
Intelligent Technology Limited., registered in the U.S. and other countries.
7 Obtaining Technical Support
While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may
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