Foxtel MyStar User Manual

TECHNICAL HELP
& SPECIFICATIONS
TECHNICAL HELP
& SPECIFICATIONS
PUTTING THE “HD”
INTO MYSTAR HD
PERSONALISING
YOUR MYSTAR
YOUR PLANNER
WATCHING YOUR
RECORDINGS
RECORDING
WITH MYSTAR
HOW TO FIND

YOUR MYSTAR
REMOTE CONTROL
MYSTAR – WHAT’S

CONTENTS
TECHNICAL HELP
& SPECIFICATIONS
Troubleshooting
The below troubleshooting guide will help you work through any glitches that you may experience. Most of the
symptoms are applicable to MyStar and MyStar HD, we’ve noted down if there are any exceptions.
SYMPTOM  SUGGESTED REMEDY
The set top box is on,
but the picture on the TV
screen is fuzzy or slightly
out of focus.*
Decoder not receiving mains
power.
Ensure all leads are securely plugged in and
all power is switched on. If nothing lights up
on the front panel display of MyStar, there
may be a problem with the mains supply.
Check that the power point you are using
has power. If the problem persists, it may be
the mains lead for MyStar itself that is faulty,
or the plug.
I’m changing channels
with my MyStar remote
but the picture on the TV
remains thesame.*
TV may not be tuned in correctly. Check you are on the correct channel on
your TV. Adjust the TV tuning. Follow the
instructions detailed in the manufacturer’s
manual.
TV is only showing Foxtel
TV channels, not one
or more of your Local
Channels (which are
broadcast terrestrially).
‘Free-to-air’ antenna system has
been disconnected or is faulty,
or storm activity has damaged
equipment.
Check all cabling is secure and correctly
installed. Call your Local Channel
broadcaster to ask about transmission
problems.
MyStar display panel
channel numbers change
but the picture on the TV
remains thesame.
TV may not be tuned in correctly
to the Foxtel or Local channel.
Check the channel settings under ‘Important
Tuning Information’ on the inside of the front
cover and ensure that the TV is tuned to the
correct channel.
MyStar feels hot even
though the picture on the
TV is okay.
High speed microprocessors in
MyStar make it warm, so heat is
normal.
Ensure that MyStar is in a place where it has
adequate ventilation. Do not place on top of
Hi-Fi equipment or other equipment that is
warm or hot to touch.
*MyStar only.
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Foxtel MyStar Specifications

General

Brand	Foxtel
Model	MyStar
Category	Set-top boxes
Language	English