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System Troubleshooting
Error Messages
Error 1
Possible Causes
Sample is too small.•
Problem with the FreeStyle® Lite test strip.•
Problem with the meter.•
Very low blood glucose (less than 20 mg/dL).•
What You Should Do
If you have symptoms such as weakness, sweating, nervousness, 1.
headache, or confusion, follow your doctor’s recommendation for
treating hypoglycemia.
Conduct a control solution test using a new FreeStyle Lite test strip. 2.
If the results of the control solution test are within the range printed
on the side of your test strip vial, retest using blood and a new
FreeStyle Lite test strip.
If the retest using control solution does not work or the error 3.
persists, call Customer Care.
Error 2
Possible Causes
Problem with the FreeStyle Lite test strip.•
Problem with the meter.•
Very high glucose (above 500 mg/dL).•
HIGH control solution applied when temperature •
is too cold. (This applies only to control solution
that is labeled as HIGH.)
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