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Freestyle Libre 14 day - Troubleshooting; Sensor Starting and Reading Problems

Freestyle Libre 14 day
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Problems Starting Your Sensor or Receiving Sensor
Readings
Display What It May Mean What To Do
New Sensor
Starting Up
Sensor is not ready
to read glucose.
Wait until the 60 minute Sensor
start-up period has completed.
Scan
Timeout
The Reader is not
held close enough
to the Sensor.
Hold the Reader within
1.5 inches (4 cm) of the Sensor.
Bring the screen of the Reader
close to the Sensor.
Sensor
Ended
The Sensor life has
ended.
Apply and start a new Sensor.
New Sensor
Found
You scanned a new
Sensor before your
previous Sensor
ended.
Your Reader can only be used
with one Sensor at a time. If
you start a new Sensor, you will
no longer be able to scan your
old Sensor. If you would like to
begin using the new Sensor,
select “Yes”.
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