Troubleshooting
101
10 Troubleshooting
Help for Errors
This chapter provides assistance if you are not able to open the user in-
terface of your FRITZ!Box, if you are having problems with the WLAN
connection, or if you want to change the IP settings on your computer.
10.1 Errors Opening the User Interface
If an error message is returned when you open the user in-
terface, this can have various causes. Check the possible
causes and attempt to resolve the error.
Restarting the FRITZ!Box
The user interface cannot be opened or does not react.
Inconsistencies within the FRITZ!Box.
1. Restart the FRITZ!Box.
Remove the power cable from the socket.
2. Wait about five seconds before reconnecting to the
power supply.
3. To make sure that the FRITZ!Box has finished restart-
ing, wait until the “Power / DSL” LED lights up and
stops flashing and, if you have switched on WLAN,
the “WLAN” LED stays lit as well. This ensures that
the FRITZ!Box restart has been completed.
4. Try again to open the FRITZ!Box user interface by en-
tering fritz.box
in the address field.
Possible Cause
Remedy
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