14 Problem Solving
404
Problem Solving
14
Trouble during Scanning
This section describes how to resolve scan problems.
Unable to Scan with the Machine
If you cannot scan with the machine, identify the symptom in the following table to perform
the remedy.
Unable to Import Scanned Documents to the Computer
If you cannot import scanned documents to the computer, identify the symptom in the
following table to perform the remedy.
Symptom Cause Remedy
The document is
not correctly fed
from the
document feeder.
The document is too small. The minimum size of the document that can
be loaded on the document feeder is 5.5 x 5.5
mm (Standard size: A5 ).
Refer to "5 Scan" > "Scanning Procedure" in the User
Guide.
The document type is
unsuitable.
The document feeder does not feed irregular
sized documents, business cards,
transparencies, or thin documents.
In addition, the document feeder does not
feed documents with sticky tags, paper clips,
or adhesive tape.
Refer to "5 Scan" > "Scanning Procedure" in the User
Guide.
The document guides are set
in incorrect positions.
Adjust the document guides to the
document.
Refer to "5 Scan" > "Scanning Procedure" in the User
Guide.
A piece of torn paper remains
in the document feeder.
Open the document feeder cover, and
remove the piece.
Refer to "Document Jams" (P.517).
Documents of mixed sizes are
loaded.
The machine cannot copy original of
different sizes at a time.
Symptom Cause Remedy
Unable to find the
scanner.
The machine is not turned on. Switch the main power and power on.
The network cable is
disconnected from the
computer.
Connect the network cable to the computer.
The network cable is
disconnected from the
machine.
Connect the network cable to the machine.
Refer to "Interface Cables" (P.19).
The network between the
computer and machine is
abnormal.
Check with your network administrator.
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