Troubleshoot ing and tips
Smart Card reader is not recognized
Cause
Troubleshooting
Smart Card inserted incorrectly. ► Make sure you have inserted your Smart
Card into the Smart Card reader with
the chip facing upwards / downwards
(device-dependent).
► C heck whether the Smart Card you are
using is supported. Your Smart Card must
comply with the ISO standard 7816-1, -2,
-3 and -4.
Smart Card PIN forgott
en
Cause
Troubleshooting
PIN forgotten ► I f you are wo rking in a network, contact your
system administrator, w ho can unlock your
notebook with a Supervisor PIN.
User and/or supervisor password forgotten
UserpasswordSupervisorpassword
Cause
Troubleshooting
Forgotten password
► I f yo u have forgotten your user password,
enter the supervisor pa ssword or contact
your system administrator.
► If the supervi
sor password is also no longer
available, pl
ease contact our Hotline/Service
Desk. You mus
t provide proof of ownership
for the noteb
ook. The Service Desk will then
refer you to
our service partner, who will
unlock your
notebook (for a charge).
Smart Card lost
Cause
Troubleshooting
Smart Card lost. ► I f you are wo rking in a network, contact your
system administrator, who can boot your
notebook with a Supervisor Smart Card.
Fujitsu 73
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