Concord Ultra 5
Note  
Your system may or may not 
be monitored. If it is not 
monitored, no central sta-
tion report will be made.
• Panel notifies the central station for help.
• Pagers are notified of the event.
Fire and Smoke Alarms
If your system contains smoke and fire detectors, it monitors the premises for smoke and fire 
alarms 24 hours a day in all arming levels.
Most alarms can be canceled or aborted (fire alarms CANNOT be aborted) and are always 
reported to the central station. Since many communities charge for dispatching the fire depart-
ment in error, your dealer may give you specific instructions to follow in the event of an acciden-
tal smoke or fire alarm. Record these instructions in Appendix A: User Sheets under “Accidental 
Smoke and Fire Alarms”.
Resetting Smoke Detectors
Most wireless smoke detectors used with this system automatically reset themselves, after detect-
ing smoke. Most hardwired smoke detectors must be manually reset after detecting smoke, 
before they are able to detect smoke again. Check with your installer for smoke detector reset 
procedures for your system
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To reset wireless smoke detectors:
1. Disarm the system. The smoke detector will reset once all the smoke has cleared.
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To reset hardwired smoke detectors:
1. Disarm the system.
Note  
In some cases a smoke sen-
sor reset switch has been 
installed. If so, you’ll need to 
press it after Step 2.
2. The light on the smoke detector remains lit until it is reset.
3. Disarm system again to reset hardwired detectors.
Preventing 
Accidental 
Alarms
Your security system is engineered with advanced technology that reduces the chance of an acci-
dental alarm caused by a technical problem. In wireless systems, this technology prevents other 
devices, such as garage door openers, ham radios, television remote controls, and cellular 
phones, from interfering with your security system.
Most accidental alarms occur when leaving the residence after arming the system, or upon 
returning, before disarming the system. 
If, for example, you arm the system, then run upstairs for something you forgot, the Exit Delay 
time may expire. Once the Exit Delay expires, opening an armed door or moving in front of a 
motion detector will cause an alarm.
Cancelling Accidental Alarms
Your system can be set up with the opportunity to cancel an accidental intrusion, Police, or Aux-
iliary alarm. (Fire alarm reports CANNOT be aborted.)
If the Dialer Abort feature is turned on, cancelling the alarm within a specified period will silence 
the siren and prevent the alarm from being reported to the central monitoring station. Talk to your 
installer or see Appendix A User sheets under “Dialer Abort” to see if this feature is enabled.
Cancelling a fire alarm will silence the siren, but fire alarms are always reported. If an accidental 
fire alarm has sounded, follow the procedures of your central monitoring station to prevent a 
false dispatch.
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To cancel an alarm:
1. Press 1. Touchpads display “ENTER CODE.”
2. Enter your Access Code. 
Note  
Programmed Idle Text is 
programmed by your 
installer to identify sensors, 
outputs, etc. For example, a 
sensor could be identified as 
“Front Door.”
Touchpads display date and time or Programmed Idle Text. The system sounds one long beep.
If you’re using a Touchtone phone, see “Using a Touchtone Phone to Operate Your System”.
Guidelines for Preventing Accidental Alarms
The following guidelines will go a long way toward preventing accidental alarms.
• Close doors and windows before you leave your house.