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Troubleshooting
(Continued Next Page)
Problem Possible Cause and Repair
LCD display does not come on. The backlight connection on the main board may
not be secure. Check the connection to make sure it
is secure. The LCD backlight does not function below
30°F (-1.1°C). Test the inverter (see Inverter).
Vertical lines on the LCD display when the washer is
turned on.
GARMENT
FABRIC
SPECIAL
CYCLES
BY
BY
TOUCH TO SELECT WASH CYCLE
STAIN
INSPECTOR
COLOR
BY
Re-seat LCD ribbon cable at connector CN6 on the
main board. If necessary, a piece of Scotch tape may
be added to the back of the ribbon. This additional
thickness will provide better contact for the ribbon
terminals.
LCD screen too dark or too light as compared to LCD
dryer screen.
LCD refresh rate can be changed in Factory Test
Mode. (See Contrast setting.)
Replacement LCD screen too dark or too light. LCD
refresh rate is matched to inverter output at the
manufacturer.
Can occur when LCD screen is replaced. New LCD
screen must also be set to inverter output. Adjust
the refresh rate through the Factory Test Mode. (See
contrast setting.)
Touch screen pad activates an adjacent function
incorrectly, i.e. - Pressing one pad activates a
function of another pad.
The LCD display ribbon connection on the main board
may not be secure. Check the connection to make
sure it is secure.
Checkerboard pattern in MY CYCLES screen. Electrostatic discharge on main board. Enter MY
CYCLES and press DELETE on the touch screen LCD,
this will clear the checkerboard pattern.
Scuff marks on the plastic backsplash or cover
(Platinum models).
Can be removed by appliance polish, part no.
WR97X216 or a high quality of automotive paste wax.
Motor will not rotate in Demo Mode (motor pulses). On some models there is a software algorithm issue.
Add enough water to the tub so the pressure sensor
changes frequency.
“Frog” noise coming from inside the wash basket
when the washer is operating.
Pull out the infusor and check to see if the basket bolts
are rubbing on the bottom of the infusor. If so, use a
fi le and smooth out the rub spots on the bottom of the
infusor.
Water not shutting off at proper water level. The outer air chamber hole could be blocked due
to fl ashing that was left during production on some
models. Remove the pressure sensor hose and make
sure the fl ashing is gone and/or ream out the hole.
Run Pressure Sensor Test (see Pressure Sensor).
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