Troubleshooting
8
Powerhead LED
Possible Problem Solution
Round LED Long LED
OFF OFF
Normal operation. None required.
No response from unit.
Check power supply.
Contact a trained door system technician.
ON/RED/
STEADY
ON/RED/
STEADY
Limits NOT set properly. Re-program limits, see page s 6-7.
ON/RED/
FLASHING
ON/RED/
FLASHING
Program error. Unplug unit, wait 5 seconds, plug in.
Component failure.
Contact a trained door system technician.
ON/BLUE/
FLASHING
OFF
Remote NOT programmed. Program remote, see pages 10-11.
ON/PURPLE/
FLASHING
OFF
Intellicode
®
1 remote NOT
programmed.
Program remote using Intellicode
®
2 remote,
see page 10. Then program Intellicode
®
1
remote using instructions on page 14.
ON/RED/
FLASHING
OFF
Remove obstruction, recheck unit.
Check alignment of Safe-T-Beam
®
pair and
nearest other Safe-T-Beam
®
pair, see page 19.
OFF
ON/RED/
FLASHING
Door contact in UP or DOWN travel.
Remove obstruction.
Check door spring, track, rollers, hinges and
fixtures.
OFF
Thermal cutout
DO NOT unplug unit.
Wait until LED clears before operating.
ON/RED/
STEADY
Safe-T-Beam
®
physical obstruction.
Safe-T-Beam
®
signal interference.
Door component failure detected.
Noisy operation.
Door opener runs
slow.
WHAT TO DOPROBLEM
• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
• Check operating condition of door. Door may need professional repair/adjustment.
• Is this opener installed on a one-piece door? Normal speed for one-piece door is lowest speed setting.
• If carriage travel is less than 6-feet, opener configures programming for a one-piece door.
• Contact The Genie Company at 1-800-35GENIE concerning door speed.
OPERATION (continued)
POWERHEAD LEDS
22
G999-393 Manual-ScrewBeltChain-EN indd 22 7/13/12 10 17 AM
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