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Donna FryeSep 18, 2025
What to do if my Genie Excelerator beam is obstructed?
- PPaul MartinezSep 18, 2025
Check for any obstruction in your Genie Garage Door Opener.
To Next PageTo Next PageWhat to do if my Genie Excelerator beam is obstructed?
Check for any obstruction in your Genie Garage Door Opener.
What to do if my Genie Excelerator starts to close, then stops and goes back up?
If your Genie garage door starts to close, then stops and goes back up, consider the following: * If it's a new installation, check the door arm position. * Check the operation of the contact reverse function. * Inspect the Safe-T-Beam® System for beam obstruction or misalignment. * Check the Safe-T-Beam® System diagnostic code. * Verify the close force adjustment. * Check the garage door for any binding.
How to troubleshoot the Genie Excelerator Safe-T-Beam® System?
If there's an operational problem with the Safe-T-Beam® System, the Genie garage door opener will not run closed. Check the Safe-T-Beam® System for beam obstruction or misalignment of lenses, and also check the Safe-T-Beam® System for any diagnostic codes.
What to do if my Genie Garage Door Opener lights will not turn off?
If the lights on your Genie garage door opener won't turn off, disconnect the wires connecting the wall console to the power head. Check their condition and either replace or reconnect them. Until you get a replacement wall console, disconnect the wall console and only use remote controls or a wireless keypad to operate the opener.
What to do if my Genie Excelerator wire to sensor is missing or bad?
Check the wiring of your Genie Garage Door Opener.
What to do if my Genie Excelerator Garage Door Opener sensor is receiving interference?
Determine the source of interference affecting your Genie Garage Door Opener sensor.
What to do if the Genie Excelerator Garage Door Opener operation is not restored?
If operation of your Genie Garage Door Opener is not restored, check the door condition. Have a Genie Factory Authorized Dealer check the fuse on the motor drive board and ensure the ribbon cable on the motor drive board is properly inserted into the connector on the controller board.
Why is my Genie Excelerator Garage Door Opener power head not powered?
If the power head of your Genie Garage Door Opener is not powered, check the breakers, fuses, and plugs. Also, check the wiring for any obvious shorts.
Why does my Genie Excelerator start for no apparent reason?
If your Genie Garage Door Opener starts for no apparent reason, check the wires to ensure they are not cut. If a remote control was lost or stolen, erase all remote control codes from the receiver’s memory and reprogram for the remaining remote controls. Ensure that no buttons are stuck “pushed-in” on the wall console or any remote controls.
What to do if my Genie Excelerator Garage Door Opener limit switches are not working?
If the limit switches on your Genie Garage Door Opener are not working, check the limit switch wire connections to the terminals on the power head. Also, check for shorted or pinched wires under the limit switch brackets.
General| Motor Type | DC Motor |
|---|---|
| Opening Speed | 7 inches per second |
| Safety Features | Safe-T-Beam System (safety sensors) |
| Warranty | Lifetime motor warranty |
| Voltage | 120V |
| Wall Control Panel | Multi-function |
| Speed | 7 inches per second |
| Security | Rolling code technology |
| Battery Backup | No |
| Horsepower | 1/2 HP |
| Lighting | Dual Bulb (up to 100 watts each) |
Connect the main rail section to the opener's power head.
Assemble the multi-piece rail sections together securely.
Mount the header bracket to the garage wall above the door opening.
Attach the bracket to the garage door for connecting the opener arm.
Connect the assembled rail to the installed header bracket.
Securely mount the power head unit to the garage ceiling or structure.
Assemble and connect the door arms to the carriage and door bracket.
Install the Safe-T-Beam® sensors and source for safety reversal.
Mount and wire the wall console for controlling the opener.
Connect the opener to the electrical power source.
Configure limit switches and force settings for proper door operation.
Test and verify the door's automatic reversal upon contact.
