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Trio II | User Manual

Status Codes

Your monitor may show a status code

in System status when something

goes wrong. The most common codes

are shown below.

Code(s) Status Resolution

1 ... 3 Monitor error Your monitor has developed a fault. Please remove

and reinsert the power supply or contact your energy

provider.

20 Connection error Monitor unable to communicate with the parent smart

meter. Try moving the monitor closer to the smart

meter(s) or contact your energy provider.

21, 25 Electricity meter error Monitor can't communicate with the electricity meter. If

the problem persists, contact your energy provider.

22, 26 Gas meter error Monitor cannot communicate with the gas meter. If the

problem persists, contact your energy provider.

30 WiFi module not found WiFi module error (if tted). Please remove and reinsert

the module.

31 ... 44 WiFi error WiFi module unable to communicate properly. Please

check your local WiFi and check your monitor's settings.

(See Settings > WiFi network)

For all other codes, please contact

your utility provider(s).

See Menu > Support for contact details.

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