Troubleshooting
39
Troubleshooting
FAQs
My Display is not showing any readings
This could be because your display is out of range and not
communicating with the smart meter.
You can check the signal strength from the banner bar or Quick
Access menu.
If the display cannot communicate with the smart meter, it will
show Connecting to smart meter ... when the display is turned on.
If the display shows Lost network or Not commissioned, then contact
your energy provider.
My Display's screen turned off
Your Display may be off for a number of reasons:
Under Settings > Display, if you have selected Sleep to be Always or
the Sleep timer setting, then the screen will switch off when you
are not using it (or it is scheduled to sleep). Touch the screen or any
button and the screen should come back on.
See 'Display' on page 32 for more information on the
Display settings.
If the Display is being powered by batteries, then it may be that they
have run at. Either connect your Display using the supplied power
adapter or replace the batteries.
The Display will run for approximately 4 hours whilst on batteries
allowing you to carry it around the home to learn how different
appliances work. It is not intended for prolonged use.
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