Status codes
40
Status codes
Your Display may show an status code when there is a problem.
See Menu > Support for contact details.
Code(s) Status Resolution
1 ... 3 Display problem
Your Display has developed a fault. Please remove
and re-insert the power supply or contact your
utility provider.
20, 21, 22, 26 Connection problem
Display unable to communicate with the meter
networks. Try moving the Display closer to the
smart meter(s) or contact your utility provider.
23, 24, 25
Meter network data
problem
Display is connected to the meter network, but
not receiving all data. If the problem persists,
contact your utility provider.
28
Electricity meter
problem
Display is connected to the electricity meter,
but not receiving all data. If the problem persists,
contact your utility provider.
29 Gas meter problem
Display is connected to the electricity meter,
but not receiving all data. If the problem persists,
contact your utility provider.
30
WiFi module not
found
WiFi module problem. Please remove
and re-insert the power supply or contact your
utility provider.
40 ... 44 Cloud problem
Display is waiting for cloud data service,
please wait.
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