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1. If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE WHAT TO DO
Batteries exhausted.
Test strip inserted upside down or
incompletely.
Defective meter or test strips.
Replace the batteries.
Insert the test strip with contact bars
end first and facing up.
Please contact GlucoRx Customer
care on 01483 755133.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE WHAT TO DO
Insufficient blood sample.
Defective test strip.
Sample applied after automatic
switch-off (3 minutes after last user
action).
Defective meter.
Repeat the test using a new test strip
with larger volume of blood sample.
Repeat the test with a new test strip.
Repeat the test with a new test strip.
Apply sample only when flashing “ ”
appears on the display.
Please contact GlucoRx Customer
care on 01483 755133.
Troubleshooting
3. If the control testing result is out of range:
POSSIBLE CAUSE WHAT TO DO
Error in performing the test.
Control solution vial was poorly
shaken.
Expired or contaminated control
solution.
Control solution that is too warm or
too cold.
Defective test strip.
Meter malfunction.
Improper working of meter and test
strip.
Read instructions thoroughly and
repeat the test again.
Shake the control solution vigorously
and repeat the test again.
Check the expiry date of the control
solution.
Control solution, meter, and test strips
should be at room temperature 20°C
to 25°C ( 68°F to 77°F) before testing.
Repeat the test with a new test strip.
Please contact GlucoRx Customer
care on 01483 755133.
Please contact GlucoRx Customer
care on 01483 755133.
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