Customer Assistance and Information ....... 328
Customer Satisfaction Procedure ............... 328
Customer Assistance for
Text Telephone (TTY) Users .................. 330
Customer Assistance Offices ..................... 330
GM Mobility Reimbursement Program ........ 331
Roadside Assistance Program ................... 332
Collision Damage Repair ........................... 332
Reporting Safety Defects ............................ 336
Reporting Safety Defects to the
United States Government ..................... 336
Reporting Safety Defects to the
Canadian Government ............................ 337
Reporting Safety Defects to
General Motors ...................................... 337
Service Publications Ordering
Information ............................................. 338
Vehicle Data Recording and Privacy ......... 339
Event Data Recorders ............................... 340
OnStar ...................................................... 341
Navigation System ..................................... 341
Radio Frequency Identification (RFID) ........ 341
Section 7 Customer Assistance Information
327