2005 Tech 2 User’s Guide ii
Customer Support Overview
To obtain assistance with a question or problem concerning the operation of your Techline product and its
attached products, or to arrange for warranty and non-warranty repairs, telephone the GM-Techline
Customer Support Center. To order replacement parts, contact GM Dealer Equipment or your customer
support representative for GM-Techline.
Before Calling
Before making a call to the Customer Support Center or GM Dealer Equipment, be sure to have the
following information ready:
• Dealership name, address and dealer code number
• Serial number of equipment or tool
• Name, part number, and quantity of the item to be requested
• Telephone number where the technician may be reached
Prepare a brief description of the problem:
• Tell when the problem occurred
• List any error codes displayed
• Tell what accessories were being used when the problem occurred, and vehicle information
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