2005 Tech 2 User’s Guide iii
Making the Call
The GM Service and Parts Operations Techline Customer Support Center telephone lines operate from
8:00 a.m. to 8:00 p.m. (Eastern Standard Time) Monday to Friday.
In the United States and Canada to contact Customer Support, dial:
• English: 1-800-828-6860 (option 1) or 1-888-337-1010 (option 3)
• French: 1-800-503-3222
• Spanish: 1-248-265-0840 (option 2)
• Fax line: 1-248-265-9327*
To call GM Dealer Equipment, dial 1-800-GM-TOOLS (1-800-468-6657).
International customers can send questions or comments by fax, (U.S. country code) 248-265-9327, or
use the following telephone numbers:
Latin America 1-248-265-0840 Asia Pacific 045-562-4483
Europe 41-41-766-2940 Australia 613-9544-6222
A GM-Techline Customer Support representative will come on the line or respond by fax to answer
questions, make suggestions, and take repair and parts orders. To make sure every problem is resolved to
the satisfaction of the caller, the GM-Techline Customer Support representative will record each problem,
question, or suggestion into a special problem tracking system. Any problems that cannot be resolved over
the phone will be directed to the appropriate group for resolution.
* You may also send a GM-Techline Product Assistance fax form to the Customer Support Center.
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