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10. LED status display/troubleshooting
Firmware update
The LEDs ash pink and turn yellow with increasing
progress of the update.
A rmware update was started via the go-e Charger
app. This may take a few minutes. Do not disconnect
the charger from the power supply during this time.
Firmware update successful
The LEDs light up alternately green and pink.
The rmware update has been successfully comple-
ted.
Firmware update failed
The LEDs light up alternately red and pink.
The rmware update could not be completed suc-
cessfully. Please try again.
Connection cable/fuse
The LEDs do not light up despite a power connection.
Check the overload protection of the connection.
Start of the charger does not end
The LEDs light up permanently in rainbow colours.
If the charger does not leave this mode, the WiFi
signal may be disturbed. Please remove possible
sources of interference (e.g. devices with a WiFi mesh
network).
11. Reset card/RFID chip
Reset to factory settings
You can also use the reset card to reset the
go-e Charger to factory settings:
• Hold the reset card in front of the chargers RFID
reader
• All LEDs light up red briey to conrm
The stored RFID chips and assigned consump-
tion data are not deleted during this process.
go-e Charger reset card
On the back of the reset card you will find important
access data which you need to set up the app control
of the charger:
• “Serial number“: Serial number of the go-e Charger
• “Hotspot SSID“: WiFi hotspot name of the charger
• “Hotspot key“: WiFi hotspot password of the device
• “QR-Code“: Automatically connection to the hotspot
RFID chip
Protection against unauthorised charging
If you install the go-e Charger outdoors, you can
protect the device against use by unauthorised
persons by means of an RFID chip. In the settings of
the go-e Charger app, „Authentication required“ or
„RFID/App required“ needs to be selected for this.
The delivered RFID chip is already learned.
To authenticate a person authorised for charging,
the chip needs to be held in front of the RFID reader
(below logo of the charger) before each charging
process. Alternatively, authentication can be done by
tapping the round button of the tab „Charging“ of the
go-e Charger app.
Ideally, leave the reset card at a secure location where
you can quickly access it in case you need it.
Installation and operating manual go-e Charger Gemini / go-e Charger Gemini 2.0 | V 1.0Installation and operating manual go-e Charger Gemini / go-e Charger Gemini 2.0 | V 1.0
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