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10. LED status display/troubleshooting10. LED status display/troubleshooting 10. LED status display/troubleshooting10. LED status display/troubleshooting
Firmware updateFirmware update
The LEDs ash pink and turn yellow with in-
creasing progress of the update.
A rmware update was started via the go-eChar-
ger app. This may take a few minutes. Do not dis-
connect the charger from the power supply during
this time.
Firmware update successfulFirmware update successful
The LEDs light up alternately green and pink.
The rmware update has been successfully com-
pleted.
Firmware update failedFirmware update failed
The LEDs light up alternately red and pink.
The rmware update could not be completed suc-
cessfully.Please try again.
Connection cable/fuse defectiveConnection cable/fuse defective
The LEDs do not light up despite a power con-
nection.
Check the overload protection of the connection
and the ne wire fuse on the back of the go-eChar-
ger. If this is defective, the power connection is
probably not installed properly.
Start of the charger does not endStart of the charger does not end
The LEDs light up permanently in rainbow co-
lours.
If the charger does not leave this mode, the WiFi
signal may be disturbed. Please remove possible
sources of interference (e.g. devices with a WiFi
mesh network).
Fault current detectedFault current detected
The LEDs ash red at the top and light up pink
at the bottom.
The Charger has detected a DC fault current >= 6
mA or AC fault current >= 30 mA. To acknowledge
the fault, press „Reboot“ in the app or disconnect
the Charger from the power supply for a short time.
If necessary, the charging current can be reduced,
but also check the connection used. (The charging
system in your vehicle may also be defective).
Increased temperatureIncreased temperature
The LEDs light up yellow at the bottom and
ash red atthe top.
The temperature in the go-eCharger is increased.
Therefore, the charging current is automatically
reduced.
Phase errorPhase error
The LEDs light up blue at the bottom and ash
red at the top.
Check whether the phase/s of the go-eCharger are
connected properly. It is possible that only 2 pha-
ses are connected. If no function occurs, contact
the go-e Support.
Error unlocking or lockingError unlocking or locking
The LEDs briey light up red at the top and yel-
low at the bottom.
The charging cable could not be unlocked or lo-
cked properly. The unit tries to repeat the process
every ve seconds. The type 2 plug may not be
inserted completely. Try to insert it into the type 2
socket as far as possible.
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