go-e HOMEfix - Warranty and Exclusions

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The statutory warranty regulations apply. The warranty period is 2 years from receipt of the
goods.
In the event of a warranty claim, the customer has to inform go-e GmbH immediately in writing to
complain about the defect. In the event of a justied notice of defect, go-e is obliged to improve
or replace the goods as soon as possible or to arrange this. In the (justied) case of the return
of the defective product to go-e, go-e will bear the costs incurred. If, in the event of a warranty
claim, it becomes apparent that the device needs to be replaced, the customer waives owner-
ship of the previous device from the date of return shipment and the new device simultaneously
becomes the property of the buyer. This transfer of ownership also applies if, as a gesture of
goodwill, a device is replaced outside the warranty period at reduced conditions. If a defect that
is justiably notied within the warranty period concerns a permanently installed charging station,
go-e GmbH will send the customer a replacement box and will pay a total of up to 70 euros of
the electrician’s costs incurred in uninstalling the defective charging station and installing the
replacement unit. In any case, evidence in the form of an invoice has to be provided. For safety
reasons, the disassembly of an allegedly defective, permanently installed go-e product may only
be carried out by a qualied electrician. Before dismantling the product, always contact go-e’s
technical customer support and wait for its decision on the further procedure for handling the
service case. Repairs may only be carried out by the manufacturer go-e. For repairs not carried
out by go-e, there shall be no claim to reimbursement of costs under the warranty.
In case of incorrect use / mounting and resulting damage of the product by the buyer or other
technical defects caused by the buyer the legal warranty expires. In this case the buyer bears
the shipping costs. This applies especially if the product is not operated with a special original
adapter manufactured by go-e GmbH or is used for other purposes than those specied by the
manufacturer.
The warranty also expires in the event of any modication or opening of a go-e product.
go-e GmbH shall make every reasonable e󰀨ort to provide the operation of all free digital sup-
plementary services in accordance with the representations in the operating instructions of the
products, including but not limited to app and cloud functions. go-e does not, however, guarantee
that these will always function error-free, fully available and without interruption. go-e GmbH
does not provide any warranty or assurance for these digital additional functions, but will ende-
avour to provide a workaround or update to rectify errors or eliminate faults free of charge within
a reasonable period of time following an error/fault report by the customer. The customer’s report
can be made by telephone during go-e business hours, by e-mail to o󰀩ce@go-e.co or by using
the contact form on the go-e website. go-e shall be entitled to apply restrictions for the elimina-
tion of errors/malfunctions and/or workarounds, as well as to postpone the elimination of errors/
malfunctions until the release of an update. In order to full this obligation, go-e GmbH is entitled
to suspend the digital supplementary services due to planned or unplanned maintenance work,
which is why go-e does not guarantee that the digital services will be available without restriction
at any given time.
Load balancingLoad balancing
If you operate several go-eChargers at one power
connection, you should use the „load balancing“
(static) function so that the building power connec-
tion is not overloaded. A cloud connection (WiFi)
is required for this function. If the cloud connec-
tion is temporarily interrupted, the go-eCharger will
continue charging with reduced charging current in
fallback mode, provided a charging current value
greater than 0 A has been entered for this purpose.
12. App - settings12. App - settings 13. Warranty and exclusions13. Warranty and exclusions
SchedulerScheduler
The „Scheduler“ option allows you to postpone
the charging process to a time when electricity is
available in abundance (often at night). In this way,
you act in a particularly sustainable way, as you do
not increase the load peaks that are common at
the end of the working day and take electricity that
could otherwise not be used sensibly. In this way,
you ensure grid stability.
After activating the scheduler, you can dene
when the go-eCharger may charge or not charge.
For weekdays, Saturday and Sunday, 2 time peri-
ods can be dened separately.
Cable unlock functionsCable unlock functions
The default setting under „Cable unlock“ is that the
charging cable should remain locked in the char-
ger after the charging process until it is released at
the vehicle (theft protection).
Alternatively, you can lock the cable permanently.
This is useful if you rarely take it with you in the car
and the go-eCharger has been installed outdoors.
The function serves as a permanent protection
against theft of the cable.
Furthermore, you can have the cable automati-
cally unlocked after the charging process. This is
convenient if you share the charging station with
several people and want to allow them to use the
charger at the end of your charging session.