There are two methods to perform factory reset on GXP21XX IP phone series which are described below.
Restore to factory using hard keys
In order to perform hard reset of the phone using keypad buttons please follow below steps:
1. Power cycle the phone.
2. Wait till you see “booting”.
3. When phone is “booting”, press KEY 1 + Key 9 immediately and hold it until LCD factory reset message or if a password is
required.
4. If it is required, enter the correct admin password to factory reset.
5. Factory reset is complete.
Figure 82 : Confirmation for Factory
Reset
Restore to factory using LCD menu
Please follow the instructions below to reset the phone:
1. Press MENU button to bring up the keypad configuration menu.
2. Select “System” and enter.
3. Select “Operations – Factory Reset”.
4. A warning window will pop out to make sure a reset is requested and confirmed.
5. Press the “Yes” Softkey to confirm and the phone will reboot. To cancel the Reset, press “No” Softkey instead.
CHANGE LOG
This section documents significant changes from previous versions of user manuals for
GXP2130/GXP2140/GXP2160/GXP2170/GXP2135. Only major new features or major document updates are listed here. Minor
updates for corrections or editing are not documented here.
Firmware version 1.0.11.71
Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the
settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and
cannot connect your device to your VoIP service provider.
The admin password will not be required to perform factory reset when the option “Configuration via Keypad menu” under web
UI 🡪 Maintenance 🡪 Security is set to “Unrestricted”, otherwise if it’s set to “Basic Settings Only”, or “Constraint Mode”, or
“Locked Mode”, the admin password will be requested. If the password input is correct, phone will perform factory reset; if not,
the phone will reboot without factory reset.
When users try to factory reset from keypad while booting, the phone will prompt confirmation information to make sure the
action (Press # to Factory Reset or * to cancel). This will avoid people from accidentally reset the phone.
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