User Management Levels
On UCM, Four privilege levels for web UI users are supported:
• Super Admin: high priority.
• Admin: low priority.
• Custom level: custom priority.
• Consumer: Low Priority
Super administrator can access all pages on UCM web UI, change configuration for all options and execute
all the operations, while normal administrator created by super administrator has limited access. Normal
administrator can access all pages on UCM web UI except the following:
• MaintenanceUpgrade
• MaintenanceBackup
• MaintenanceCleaner
• MaintenanceReset/Reboot
• SettingsUser ManagementOperation Log
A “Super Admin” user with username “admin” is innately configured in the UCM at the factory setting. It is
the only allowed “Super Admin” account and cannot be deleted and changed. This super administrator
could create, edit and delete new user accounts with lower privileges “Admin”, “Custom” and “Consumer”.
Super Admin also has the authority to view operations done by all the users in web
GUIMaintenanceOperation Log where normal users with lower privilege level “Admin” don’t have
access.
If there are more than one PBX administrator required to manage the UCM in your enterprise, it’s highly
recommended for the super administrator to create lower privilege administrators in order to manage the
UCM together, instead of handing out super administrator password to all the other users who may need
access the UCM web UI. The super administrator can also monitor the operation log to keep a record as
well as ensure no abnormal operations done on the PBX.
While In case the super admin wants to assign some users specific privileges, the custom privilege user
level can be helpful by giving him access to one or more of the following items:
▪ View Status Information
▪ Manage Conferences
▪ System Events
▪ CDR Reports
▪ CDR API
▪ Wakeup Service
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