Using Your Lively Alert
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Connecting with Urgent Care
With certain GreatCall Health & Safety Packages, you have access to Urgent Care.
Urgent Care provides you with unlimited health advice from experienced, registered
nurses in English or Spanish, 24-hours a day, 7-days a week.
To access a live nurse:
1. Press and release the Call Button. You will hear a voice prompt of “Calling 5Star,”
and you will be greeted by a 5Star Agent.
2. Ask to be connected to “Urgent Care”.
3. The Agent may ask you a few questions to ensure you do not need emergency
assistance before connecting you to a nurse.
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