Legal
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payment account of yours that we have on le for payment of such charges.
Your Interactions With 5Star Agents
We may record and monitor conversations between you and our agents, emergency service providers, the police, or other third parties. Please note that our
agents may also remain on the line if they conference in a third party to assist in completing a service request. Please understand that 5Star is not required
to release any audio or physical records that are created as part of the 5Star Service without a subpoena (unless otherwise required by law). We will do our
best to accommodate you if English is not your rst language and you require translation services, but we cannot guarantee the availability or competence
of a third party translator.
Your Interactions With Urgent Care Through 5Star
Urgent Care, brought to you in partnership with FONEMED®, is not a substitute for dialing 9-1-1 and should not be used in a case of emergency. FONEMED’s
registered nurses oer advice regarding health care decisions, but they do not prescribe medications or make diagnoses. We are not liable for any act or
omission, including negligence, of any FONEMED employee. We are not a health care provider and do not provide health care services. You should seek the
advice of your physician if you have any questions about medical treatment.
Connection To Other Service Providers
Our agents may link, conference or transfer you to other service providers such as the police, re department, ambulance service, 9-1-1 emergency services
or towing service. We’ll use reasonable eorts to contact appropriate service providers for help when you ask for it, but we can’t promise that any service
providers will respond in a timely manner or at all. Furthermore, we can’t promise we will provide the best service provider or guarantee any level of service
from such service provider. The laws in some places require an emergency situation to be conrmed before emergency service providers will provide
service. We will not contact emergency service providers in these locations in response to your call if we cannot hear your request for assistance or otherwise
conrm that an emergency exists. We will attempt to have an agent contact you after you have completed a 9-1-1 call to make sure that you do not need
additional assistance but cannot guarantee this service in all cases or for all devices.
About The Software
5Star service requires software on your device that we may need or want to change from time to time. We may do this remotely, or through a third party
service provider without notifying you rst. You do not own the Lively software or acquire any rights to use or modify the Lively software on your own.
Our Right To Terminate Or Suspend Your 5Star Service
We may terminate your 5Star service without cause, in which case we will give you notice 30 days prior to the eective date of termination after which your
account will be deactivated and your service will terminate. This means that we can decide to cease providing the 5Star Service to you at any time and for
any reason, even for reasons unrelated to you or your account with us. In such a case, we will refund any amounts you have paid in advance. Also, we may
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