4
TROUBLESHOOTING
4.1 Vortex100 Troubleshooting Procedure
Each test procedure builds on the prior ones. Always start at the beginning of this procedure, and continue until the results indicate a
malfunction. Do not skip steps.
WARNING: Disconnect electrical power before servicing.
Measure input voltage and com-
pare to rating plate.
Check input power to determine
if it is three phase or single phase
Connect electrical power
(circuit breaker or plug)
Input voltage is within 10% of
rated voltage
Steamer wiring matches
incoming power
Panel lights are off.
Red LED on back of control board
flashes about once a second.
Wrong model (voltage) installed
Wrong model ordered. Change
wiring at terminal block to
match incoming power.
No line voltage
Blown 6 amp fuse F1 or F2
480v unit only-torroid
circuit breaker
480v unit only-torroid
transformer
24 volt control transformer circuit
breaker
Control board or relay board
Ribbon connector is not
properly seated
Notify customer
When converting from three
phase to single phase, do not
exceed amperage of breaker or
power cord/plug
Standard test
Standard test
Reset breaker
Measure 480vac in and
208+/- 10%vac out
Measure 208 or 240vac in
and 24vac +/- 20% out
Substitute to test
Check wiring diagramIncorrect wiring
Push ribbon connector into
socket on control board and
relay board
SETUP EXPECTED RESULTS PROBABLE DEFECT TEST or COMMENTS
4
Call 1-800/676-9040 for Technical Support
1
PART NUMBER 145702, REV. B (7/06)
Press on\off switch to ON
Add water to cover high water
(upper) float. Close door
Heartbeat LED Flashes
ADD WATER light goes out
(manual fill only)
Breaker on 24 Volt transformer
24 volt transformer T1
Low or high water float
Reset breaker
Measure 208 or 240vac in and
24vac +/- 20% out
Run sensor diagnostics
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