Troubleshooting
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Trimmer fails to operate
1. Battery at
2. Cord not connected to battery
pack
3. Faulty switch
1. Recharge battery
2. Check connection of cord
3. Switch in handle will ‘click’ if
operating properly
Cutting blade will not cut
1. Blade worn
2. Blade damaged
3. Trimmer not fast enough
1. Replace blade
2. Replace blade
3. Charge battery
Cutting time low
1. Battery not fully charged
2. Blade damaged
3. Guard has build up of debris
4. Overloaded motor
5. Battery damaged or not holding
charge
1. Recharge battery
2. Replace blade
3. Clean guard
4. Use lighter cutting action
5. Replace battery
Trimmer vibrates when
running
1. Blade worn / damaged or missing
2. Balance weight damaged or
missing
1. Fit new blade
2. Call helpline
Trimmer stops when
cutting
1. Overloaded motor
2. Battery at
1.Wait for cut-out to reset, use
lighter cutting action
2. Charge battery
Battery not charging
1.Charger not well connected to
battery pack.
2. Charger not fully pushed into
mains socket.
3. Mains socket not switched on
4. Defective mains socket, cable, or
charger
5. Charger faulty
1. Check charger plug is well
connected to battery pack
2. Push the charger fully into
mains socket
3. Switch on mains socket
4. Consult a qualied electrician
to check the socket. Contact
customer service centre or
dealer.
5. Charger should feel warm
when charging correctly.
If the product needs to be repaired or replaced only use parts which
are approved by the manufacturer.
Should you experience any problems please do not return the
product to the shop. For any help and assistance please contact the
customer support helpline:
tel: 0870 7944001
email: support@greytechnology.co.uk
16
Gtech helpline: 0870 7944001 email: support@greytechnology.co.uk
www.greytechnology.co.uk
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