Trouble - Shooting
DOOR WILL NOT OPERATE FROM
A)
Control Panel on the Unit
» Check power, the courtesy light should flash upon re-connecting power.
» IF NOT, check mains plug and fuse.
» The Manual release is engaged.
» Operation Direction (L/R) is set correctly.
» Limits are correctly set, i.e. UP Limit for fully open position, DOWN Limit Switch for fully closed position.
» Disengage and move the door manually to half-closed position, re-engage and try again.
» Try operation with Handheld Transmitter.
B)
On Handheld Transmitter
» Check door operates correctly using the manual operate button on the unit to prove the system is okay.
» Try re-programming Transmitter.
» Check battery in Transmitter is correctly fitted, and the LED should illuminate upon key-press.
» Try new battery.
» Move aerial and try in different orientations, keeping away from steel structures and electrical cables.
DOOR OPERATES BUT FAILS TO FULLY OPEN OR REVERSES BEFORE CLOSING
» Check manual operation for correct balance, not binding. Adjust if necessary.
» Spray silicone lubricant into tracks. Do not grease.
» Check/adjust safety sensitivity setting.
» Check Limits.
BANGS HARD ON TRACK STOPS WHEN FULLY OPEN
» Check UP Limit setting.
» Adjust if necessary.
BANGS HARD ON GROUND AND REVERSES WHEN FULLY SHUT
» Check DOWN Limit setting.
» Adjust if necessary.
DOOR FAILS TO TRAVEL DOWN FROM OPEN POSITION - MOTOR RUNS AND ROLLER DOOR CURTAIN
BALOONS
» Check door curtain has smooth line of entry into tracks, as near vertical as possible.
» Check door tension is not too great, reduce spring tension it necessary.
» If the above does not cure the problem, then the door may require a weight bar to be fitted.
SHORT RANGE REMOTE CONTROL
» Check battery is correctly fitted in Transmitter.
» Try new battery.
» Move aerial and try in different orientations, keeping away from steel structures and electrical cables.
DOOR OPERATES BUT FAILS TO FULLY OPEN BUT REVERSES TO CLOSED POSITION
» Reset Limits.
» Re-adjust Sensitivity Adjustment.
POWER FAILURE
To disengage the operator
» Pull the manual release (red handle) downwards.
To engage the operator
» Push the manual release handle upwards.
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