Table 11 USB storage device (continued)
Error/Warning Description Possible solution
Application {application name}:
requires at least one titrant
that cannot be installed
The titrant needed by the
application cannot be installed on
the instrument because the
applications currently installed
use another titrant
Single syringe instrument:
Remove all installed applications, then push the Home
key to return to the home screen. Remove the USB
storage device and make sure the USB icon is no longer
seen in the header bar, then install the device again and
import the new application again
Two syringe instrument where the application uses only
one titrant:
Remove all installed applications from the line of
applications using that titrant and then push the Home
key to return to the home screen. Remove the USB
storage device and make sure the USB icon is no longer
seen in the header bar, then install the device again and
import the new application again
Two syringe instrument where the application uses two
titrants:
• If the two titrants are not already used by the
installed applications, remove all installed
applications, then push the Home key to return to
the home screen. Remove the USB storage device
and make sure the USB icon is no longer seen in
the header bar, then install the device again and
import the new application again
• If one of the two titrants is already installed, remove
all installed applications from the line of applications
using the other titrant and then push the Home key
to return to the home screen. Remove the USB
storage device and make sure the USB icon is no
longer seen in the header bar, then install the
device again and import the new application again
Application {application name}:
requires too many titrants for
this instrument model
configuration
The instrument has a single
syringe and the application needs
a two syringe instrument
Change to a two syringe instrument
Error while saving application
{application name}
Error when copying from the USB
storage device to the instrument
memory
Contact technical support
Unable to read applications
from device. Applications have
been removed, please load
them from USB flash drive
While updating the application
tiles on the display, an installed
application has been detected as
corrupt
Remove the corrupt application and try to load it again
Application {application name}
corrupted
The selected application file is
invalid
Try to load the original application file again, or contact
technical support for a replacement file
Application {application name}
incompatible with hardware
The hardware does not support
the application
Change to a compatible instrument
Application {application name}
(too new model)
This selection is not allowed
because the instrument software
only supports older application
files
Update the instrument software
Application {application name}
(untrusted)
This selection is not allowed
because the application has not
been authenticated
Contact technical support to get an authenticated
application file
Troubleshooting
53
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