Table 27 Mechanical (continued)
Question Cause Procedure
On my two pump instrument, using the
Pump activation option, why is the
reagent not being delivered into the
beaker
The procedure is not being
done on the correct pump
Select the Pump activation option on the
instrument, and Toggle the pumps to make sure
that the correct pump is being used
The active pump is not the
correct pump
Change to expert mode and change the name of
the pump
The pump is defective
Change the pump as described in Pump cassette
replacement on page 44
Table 28 Password
Question Procedure
How can I retrieve my password to access expert mode Contact technical support
Frequently asked questions
74
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