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Tips:
• The 5dB antenna can strengthen the Wi-Fi signal, but obstacles like wall, furniture, etc.,
will cause signal attenuation. If the mounting position of the camera is with poor
network, an extra repeater or LAN connection is recommended.
• This IP65 camera can be used for outdoor. Please make sure the power input and LAN
port are waterproof to avoid water leakage after mounting it outdoor.
IP65 is rated as “dust tight” and protected against water projected from a nozzle.
• Install the memory card before mounting the camera if it’s needed. Keep the memory
card slot facing down and avoid mounting the camera in a location that will be
impacted and soaked by rain.
• Please keep the screws well when installing the memory card and adjusting the
camera.
TROUBLESHOOTING
Q1. Why did I fail to connect the camera to my account ?
• The camera only supports 2.4GHz Wifi and make sure you’ve selected the correct
one. If you use a dual band router, please contact the router seller or us for more
help.
• Avoid using special characters or symbols in your Wifi name and password, such
as @~!#$%^&* and so on. If the connection failed, please press and hold the
Reset button for 5~6s to reset the camera, then connect the camera again.
Q2. Why can’t the camera read my memory card ?
• The camera doesn’t support hot plugging. Please insert a memory card before
powering on the camera or reboot the camera after inserting the card.
• Please use a high-quality memory card with a reliable brand.
• Please make sure the memory card is not damaged.
Q3. Why can’t I play the recorded videos from my memory card ?
• Make sure you’ve inserted a memory card into the camera.
• Go to Setting > Device storage to check if the memory card status is available.
• Check your Memory card recording mode, make sure you didn’t select Not
recording.
• Go to Setting > Play Videos From to verify that you’ve selected Memory card.
• Go to Setting > Device storage > Memory card recording mode to select Not
recording to stop recording videos, then play the videos recorded again.
• Make sure your network connection is stable enough when playing the videos
recorded.
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