User Manual – 29/32
12. TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com
and select your
language. From there you will be able to access various utilities (Frequently Asked Questions
(FAQ), the latest versions of drivers and software) that may help to resolve your problem. If the
problem persists, you can contact the Hercules products technical support service (“Technical
Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The
information you provide will help the agents to resolve your problem more quickly.
Click Registration on the left-hand side of the Technical Support page and follow the on-screen
instructions.
If you have already registered, fill in the Username and Password fields and then click Login.
By telephone:
price of a national phone call, Monday to Friday
from 12PM to 4PM and from 5PM to 10PM
price of a long distance phone call, Monday to Friday
from 7AM to 11AM and from 12PM to 5PM (Eastern time)
price of a national phone call, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
price of a national phone call, Monday to Friday
from 2PM to 6PM and from 7PM to 12AM
€0.30/min, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
price of a national phone call, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
price of a national phone call, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
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