Heritage 023760 - Troubleshooting

15
OIL MARKS
1. Clamp the sous vide precision cooker to a heat proof container. Fill the container
with water to the maximum line (MAX) indicated on the stainless steel element
cover and add dishwasher soap.
2. Plug the power cord. Set the target temperature to 43°C/ 109 °F and set timer for
1 hour. Press the
button to start the appliance and begin the cleaning process.
3. Once completed, unplug the power cord to turn off the appliance and let it cool
down. Dry thoroughly with a soft cloth before storage.
4. Discard the water from the container.
STORAGE
Ensure all pieces are clean and dried thoroughly with a soft cloth before storage. Store
appliance in a dry and clean place. Never wrap the cord tightly around the appliance,
as this could place undue stress on the cord where it enters and cause the cord to wear
prematurely and break.
TROUBLESHOOTING
If you experience any problem with your sous vide cooker, try these helpful tips to
solve the issue.
ISSUE CAUSE SOLUTION
The Sous Vide
precision cooker
has stopped and E1
appears on the screen
of the control panel.
• The water pot has not
been filled.
• The water level has fallen
below the minimum water
level mark.
• The Sous Vide precision
cooker is not positioned
on a flat surface.
• Electronics error.
• Unplug the Sous Vide
precision cooker. Add
water past the minimum
water level mark. Plug
into a 120 AC- 3 prong
electrical wall outlet.
• Reposition unit on a clean
flat surface.
• Please contact customer
service.
The water circulator
suddenly stops and E2
or E3 appears on the
screen of the control
panel.
• There is a potential loose
wire connection of the
water sensor.
• The water sensor shorts
out and is damaged.
• Please contact customer
service.
The sous vide
precision cooker
has stopped and E4
appears on the screen
of the control panel.
• The water level has fallen
below the minimum water
level mark.
• The dry boil protection
has been triggered.
• Electronics error.
• Unplug the Sous vide
precision cooker. Add
water past the minimum
water level mark.
• Plug into a 120 AC 3-
prong electrical wall outlet.
• Please contact customer
service