Network Video Recorder User Manual
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3. Click OK.
4. Click Next if you accept the legal disclaimer. You can use a smartphone to scan the QR code and
read the legal disclaimer.
5. Obtain the verification code. There are two ways to get the verification code.
– Use Hik-Connect app to scan the QR code.
– Send the QR code to email server.
1. Insert a USB flash drive to your device.
2. Click Export to export the QR code to USB flash drive.
3. Email the QR code to pw_recovery@hikvision.com as attachment.
6. Check your reserved email, and you will receive a verification code within 5 minutes.
7. Enter the verification code.
8. Click OK to set the new password.
13.4.4 Reset Password by Hik-Connect
Before You Start
Ensure your device has enabled Hik-Connect, and bound with a registered Hik-Connect account.
Steps
1. On the user login interface, click Forgot Password.
2. On the password reset type interface, select Verify by Hik-Connect.
3. Log in to Hik-Connect app with the account that has bound with your device.
4. Use Hik-Connect to scan the QR code. Thereafter, you will have a verification code from Hik-
Connect.
5. Enter the verification code.
6. Click OK.
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